Support

Frequently Asked Questions for MedSafeAI Pro: Doctor Assistant

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What should I do if the app doesn’t recognize my Pro membership?

MedSafeAI does not use user accounts or store personal data. If you reinstall the app, change devices, or clear app data, you may need to restore your Pro access manually.

Open MedSafeAI > go to App Settings > tap “Restore Purchase”. Your membership will be securely restored through your Apple ID.

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How can I use MedSafeAI Pro on multiple devices?

You can securely use your Pro membership and chat history on up to three of your own devices, including iPhone (iOS), iPad, and Android.

To connect devices, download MedSafeAI on each device, open the app, go to App Settings, and tap “Connect Devices”. Follow the on-screen steps to sync your Pro access and chat history.

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How can I change or manage my membership plan?

Subscription management is handled by your device’s system settings, not inside the app.

On iPhone or iPad, go to iPhone Settings > Apple ID (your name at the top) > Subscriptions. From there, you can upgrade, downgrade, or cancel your MedSafeAI Pro plan.

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Do I need to create an account to use MedSafeAI?

No account is required. You can start using the app immediately after downloading it. Pro access is handled through your platform subscription—no sign-up or login is needed.

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Why does the app ask me to upgrade again?

This can occur if your subscription or device connection has not yet synced.

First, open App Settings and tap “Restore Purchase”. If you use multiple devices, also check “Connect Devices” to ensure your devices are properly linked. No additional charge will occur.

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How can I contact support?

You can contact our support team directly from within the app. Open MedSafeAI, go to App Settings, and tap “Support Requests” to create a support ticket.

Your request is reviewed by a real support team member, and responses are delivered directly inside the app.

You can also use the “Bug Report” or “Feedback” options in App Settings for quick reporting or suggestions.